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The University of Michigan health system's switchover from Caremark to Walgreen's for mail order service has been a fuck-up from day one. They told me J. wasn't in the system, and so they couldn't add me. Then, J. got me added, and they said it would be "no problem" to get my prescriptions to me in 10-14 days. Today is day 14, no prescription meds. I called, and they apologized and offered to ship them right away and have them to me within 72 hours. In the meantime, I'm completely out of three prescription meds, including birth control I take to regulate my painful periods.
I tried calling my doctor's clinic, and the clerk was spectacularly unhelpful. J. works for the U of M health system, and he says that if you ask them to facilitate getting a prescription refill, they can usually do it the same day or the next morning. This guy wouldn't guarantee me anything shorter than 72 hours; he said "maybe" they could get it done sooner, and if so, they'd call me. J. called back to ask him to bring it to the attention of the nurse on duty, and Shmoe the clerk says they don't have a nurse on duty. Uh-huh. Sure. I'd be pissed if I wasn't so fucking exhausted with outrage. I generally don't wait to the last minute and then try to make my problem someone else's. At least the guy could have shown a little empathy, but he obviously just wanted me to get off the phone so he could go home.
That prescription better be called into my pharmacy first thing tomorrow morning, or the clinic is going to have both J. and I calling to harrass them until they call the goddamn thing in.
I tried calling my doctor's clinic, and the clerk was spectacularly unhelpful. J. works for the U of M health system, and he says that if you ask them to facilitate getting a prescription refill, they can usually do it the same day or the next morning. This guy wouldn't guarantee me anything shorter than 72 hours; he said "maybe" they could get it done sooner, and if so, they'd call me. J. called back to ask him to bring it to the attention of the nurse on duty, and Shmoe the clerk says they don't have a nurse on duty. Uh-huh. Sure. I'd be pissed if I wasn't so fucking exhausted with outrage. I generally don't wait to the last minute and then try to make my problem someone else's. At least the guy could have shown a little empathy, but he obviously just wanted me to get off the phone so he could go home.
That prescription better be called into my pharmacy first thing tomorrow morning, or the clinic is going to have both J. and I calling to harrass them until they call the goddamn thing in.
